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Troubleshooting Your SoundPoint IP / SoundStation IP Phones
5 - 7
The following figure shows an example of a configuration file and the
resulting log file.
Manual Log Upload
If you want to look at the log files without having to wait for the phone to
upload them (which could take as long as 24 hours or more), initiate an upload
by pressing correct combination of keys on the phone.
For more information, refer to Multiple Key Combinations on page C-10.
When the log files are manually uploaded, the word “now” is inserted into the
name of the file, for example, 0004f200360b-now-boot.log .
- August, 2008 Edition 1
- 1725-11530-310 Rev. A 1
- Trademark Information 2
- Patent Information 2
- About This Guide 3
- Contents 5
- Contents 7
- SoundStation IP Family 11
- • SoundPoint IP 301 12
- • SoundPoint IP 320/330 12
- • SoundPoint IP 430 12
- • SoundPoint IP 501 13
- • SoundPoint IP 550/560 13
- • SoundPoint IP 600/601 13
- • SoundStation IP 4000 15
- • SoundStation IP 6000 15
- • SoundStation IP 7000 15
- Overview 19
- Configuration 21
- Resource 21
- Application 21
- Resource Files 25
- Available Features 26
- Overview 27
- New Features in SIP 3.1 31
- Setting up Your System 33
- Setting Up the Network 34
- Setting up Your System 35
- Main Menu 38
- Server Menu 41
- Setting Up the Boot Server 44
- Upgrading SIP Application 51
- Configuring Your System 55
- Call Log 57
- Call Timer 57
- Call Waiting 57
- Called Party Identification 58
- Calling Party Identification 58
- Missed Call Notification 58
- Message Waiting Indication 60
- Distinctive Ringing 61
- Distinctive Call Waiting 61
- Do Not Disturb 62
- Local Contact Directory 63
- Local Digit Map 66
- Microphone Mute 67
- Speed Dial 67
- Time and Date Display 68
- Idle Display Animation 69
- Ethernet Switch 69
- Graphic Display Backgrounds 70
- Call Hold 71
- Call Transfer 72
- Call Forward 74
- Directed Call Pick-Up 75
- Setting Up Advanced Features 76
- Configurable Feature Keys 78
- Multiple Call Appearances 79
- Shared Call Appearances 80
- Bridged Line Appearance 81
- Busy Lamp Field 82
- Instant Messaging 84
- Multilingual User Interface 84
- Downloadable Fonts 85
- Microbrowser 86
- Network Address Translation 88
- Corporate Directory 88
- Daisy-Chaining Phones 92
- Enhanced Feature Keys 94
- Configuring Your System 101
- Configurable Soft Keys 104
- Voice Mail Integration 108
- Multiple Registrations 109
- Automatic Call Distribution 110
- Server Redundancy 110
- Presence 114
- Access URL in SIP Message 119
- Static DNS Cache 122
- Setting Up Audio Features 127
- Voice Activity Detection 128
- DTMF Tone Generation 129
- DTMF Event RTP Payload 129
- Acoustic Echo Cancellation 129
- Audio Codecs 130
- Background Noise Suppression 131
- Comfort Noise Fill 131
- Automatic Gain Control 132
- IP Type-of-Service 132
- IEEE 802.1p/Q 132
- Voice Quality Monitoring 133
- Setting Up Security Features 134
- Custom Certificates 135
- Incoming Signaling Validation 136
- Configuration File Encryption 136
- SoundStation IP Phones 139
- Error Messages 140
- Application Error Messages 141
- Status Menu 142
- Log Files 143
- Reading a Boot Log 146
- >> 147
- Power and Startup 148
- Controls 149
- Access to Screens and Systems 150
- Displays 152
- Upgrading 153
- Configuration Files 155
- Master Configuration Files 156
- Configuration Files 157
- Application Configuration 158
- Protocol <voIpProt/> 160
- Server <server/> 161
- SDP <SDP/> 163
- SIP <SIP/> 164
- Dial Plan <dialplan/> 171
- Localization <lcl/> 175
- Multilingual <ml/> 176
- User Preferences <up/> 179
- Tones <tones/> 181
- Sound Effects <se/> 185
- Ringer Patterns 188
- Miscellaneous Patterns 189
- Sampled Audio for 189
- Voice Settings <voice/> 191
- Lin16, Siren14, and Siren22 195
- • Server <server/> 207
- • RTCP-XR <rtcpxr/> 207
- Alert Reports <alert/> 208
- RTP <rtp/> 211
- Basic TCP/IP <TCP_IP/> 212
- positive or 214
- Port <port/> 216
- This attribute includes: 216
- • RTP <rtp/> 216
- Web Server <httpd/> 217
- This attribute also includes: 218
- Configuration <cfg/> 218
- Shared Calls <shared/> 221
- Directory <dir/> 222
- Presence <pres/> 226
- Fonts <font/> 226
- Keys <key/> 229
- Backgrounds <bg/> 231
- Bitmaps <bitmap/> 234
- Indicators <ind/> 234
- Event Logging <log/> 238
- Type Example 239
- Security <sec/> 242
- License <license/> 243
- RAM Disk <ramdisk/> 244
- Provisioning <prov/> 244
- Request <request/> 245
- Feature <feature/> 246
- Resource <res/> 247
- Finder <finder/> 248
- Quotas <quotas/> 248
- Microbrowser <mb/> 249
- Main Browser <main/> 251
- Applications <apps/> 252
- Peer Networking <pnet/> 254
- DNS Cache <dns/> 254
- NAPTR <NAPTR/> 255
- SRV <SRV/> 256
- A <A/> 256
- Soft Keys <softkey/> 257
- Per-Phone Configuration 260
- Registration <reg/> 261
- Calls <call/> 265
- Diversion <divert/> 268
- Busy <busy/> 269
- No Answer <noanswer/> 269
- Messaging <msg/> 273
- Attendant <attendant/> 275
- Flash Parameter Configuration 278
- Request Support 285
- Header Support 286
- Response Support 288
- 3xx Responses - Redirection 289
- Hold Implementation 291
- Transfer 291
- Third Party Call Control 291
- Changing the Key on the Phone 297
- Adding a Background Logo 298
- Migration Dependencies 301
- Multiple Key Combinations 302
- Default Feature Key Layouts 304
- SoundPoint IP 320/330 305
- SoundPoint IP 430 306
- SoundPoint IP 501 307
- SoundStation IP 4000 309
- SoundStation IP 6000 310
- Parsing Vendor ID Information 316
- Disabling PC Ethernet Port 319
- Third Party Software 321
- Third Party Software 323
- Index – 1 327
- Index – 2 328
- Index – 3 329
- Index – 4 330
- Index – 5 331
- Index – 6 332
- New or Changed Features 339
- Configuration File Changes 340
- Gains <gain/> 341
- Background <bg/> 343
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