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12
IVR Service
RMX 1000 provides a conference Interactive Voice Response (IVR) function
which allows conference participants to use an endpoint input device (such
as a remote control) to interact with the conference following the voice and
onscreen operation prompts used in the conference.
The default IVR information is included in the factory default settings, and
the participant will hear the default voice prompts when joining a conference.
You can also customize the voice prompts if desired.
To view the IVR settings on the RMX 1000, click IVR Setting in the RMX
Management pane. The IVR list will be displayed in the list pane on the right
side, where you can test all the stored voice prompts, switch between
different languages, or customize the voice prompts.
Figure 12-1 IVR Setting Page
- RMX 1000 1
- User Guide 1
- Table of Contents 4
- System Overview 10
- Chapter 1 – System Overview 11
- RMX 1000 Main Features 12
- IVR-Enabled Conferencing 13
- Recording Link 13
- User Interfaces 14
- Full Integration with CMA 14
- First Time Installation and 16
- Configuration 16
- Configuration Preparations 17
- First Time Configuration 18
- Synchronizing System Time 25
- Basic Operation 28
- Chapter 3 – Basic Operation 29
- Pane Layout 30
- Common Operations 31
- Right-click Shortcut Menu 32
- Pane Sizing 32
- Confirm/Cancel 32
- Shortcut Windows Operations 32
- Starting a Conference 33
- H.323 Endpoint 34
- SIP Endpoint 35
- Using the Remote Control 39
- Conference Profiles 40
- General Settings 42
- Video Quality 43
- Video Settings 46
- Figure 4-4 Video Settings 47
- Conference Skin Settings 48
- Conference Recording 49
- Message Overlay 51
- Site Name 52
- Advanced Options 52
- Modifying a Profile 53
- Deleting a Profile 53
- Setting a Default Profile 53
- DTMF Code Setting 55
- Recording Control 56
- Recording Properties 57
- Meeting Rooms 58
- Modifying a Meeting Room 61
- Deleting a Meeting Room 61
- Reservations 62
- List View 63
- Adding a Reservation 64
- Reserving a Daily Conference 65
- Address Book 68
- Chapter 8 – Address Book 71
- Defining a Participant Group 73
- Deleting a Participant/Group 74
- Directory Service 75
- LDAP Server 76
- Viewing the Global Directory 77
- Searching Directory Entries 78
- Conference Control 81
- Setting the Talk Hold Time 82
- Changing Conference layout 82
- Setting the Site Name 84
- Participant Monitoring 85
- Participant Control 87
- Control Operations 88
- Users and Connections 92
- User List 93
- Defining New User 93
- Deleting User 94
- Modifying User Password 94
- Viewing User Connection 95
- IP Service Settings 96
- LAN Setting 97
- Routers 98
- Gatekeeper 99
- SIP Server 100
- Polycom RMX 1000 User Guide 102
- Parameter Description 105
- IVR Service 106
- Default IVR Information 107
- Customizing IVR Information 108
- Recording an Audio Message 109
- Figure 12-5 Save the Format 111
- Polycom MCU products 112
- CDR Files 114
- Viewing CDR Records 115
- Saving CDR Records 116
- RMX Utilities 118
- H.323/SIP Link 119
- System Time 119
- Customization 120
- Modifying Language 121
- Setting System Name 121
- Setting Skins 121
- Security Setting 123
- Setting Traps 126
- Product Activation 127
- Device Upgrade 132
- System Recovery 133
- Signaling and Hardware 138
- Monitoring 138
- Hardware Monitor 139
- Personal Conference 142
- Manager (PCM) 142
- Viewing the PCM Interface 143
- PCM Operations 145
- Click & View 148
- Camera Control 149
- Inviting Participant 151
- Participant mute/status 152
- Recording a Conference 153
- Disconnect Participant 153
- Terminate Conference 153
- Appendix A: Connection 154
- Failure Diagnosis 154
- Appendix B: 156
- Telnet/Terminal Commands 156
- Command Introduction 157
- View Device Information 158
- Idle Timeout Setting 158
- Reboot Device 158
- Restore Password 158
- Restore System Configuration 158
- Clean Key Code 159
- Telnet Setting 159
- LPR Setting 159
- Password Modification 159
- Network Setting 160
- Appendix C: Glossary 162
- Third Party Software 166
- Licenses 166
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